Garuda Indonesia Review 3

Denpasar to Singapore in business class 

Sadly, as we were traveling purely business class today and not linking to our first class leg to London for another couple of days, we had to forego the ground handling I had had on the previous two legs. Having said that when we were still guided to the premium check in desk which was totally separate from the normal check in desks.  This premium check in area had its own seating area where you waited for your bags to be checked in and your boarding cards to be issued and then brought to you. There was one potentially serious problem when it was noticed that our bags had been checked in all the way to Heathrow and not just to Singapore.  I wonder what would have happened to my bags if it we hadn’t spotted this prior to leaving the check in area.  Once I told the check in staff of their error, it was quickly corrected. 

Once check in was complete, we moved onto the Garuda Business class lounge  in the terminal.  Interestingly there was a First Class area in the lounge but it wasn’t being used and it almost appeared as if it was never used.  The lounge itself was adequate with reasonable WiFi, a selection of slightly tired food but a decent selection of soft drinks, coffee and fruit. We were not informed of gate boarding times but there was an information screen at the entrance to the lounge. 

The flight to Singapore was aboard one of Garudas’ Boeing 737-800 so the seat was an older angled business class seat but here was plenty of legroom and the seat was comfortable (noticeably more comfortable and wider that the BA short haul business class seat i had to cope with in July).  As I was not coming to expect, the service was attentive without being oppressive.  Towels and drinks (including champagne) arrived promptly and the food during the flight was hot and tasty.  It was pleasing to see there was 3 possible meals available even on a relatively short leg such as this. 

The only negative that I could possibly comment on was the fact that it would have been nice to have been given the Singapore immigration cards to fill in on the aircraft, rather than have to complete them in the queue for immigration into Singapore, but other than that we thought the overall package for what was a short haul business class leg was superior than some major European airlines that we could mention and on a par with the likes of Singapore Airlines.

 

Overall the were a few areas for improvement with the error on check in, the immigration cards and the slightly dated and a tad noisy lounge. However, the attention to service and detail compensated.  I do recommend Garuda as an alternative to some of the larger carriers in the area.

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